Introduction

NexiAgent, a NexiChat product, puts two artificial-intelligence assistants to work for your business: one answers the phone, the other answers the chat on your website. They work day and night, from the information you give them, and hand over to a person on your team when it is needed.

The two assistants

• Call answering — answers on your number, books within your opening hours, takes messages and transfers to the team.
• 24/7 website chat — answers from your documents, keeps the history and hands the hard cases to a person.

You can have one or both. Each is its own subscription, with its own plan and its own usage.

Where to start

1. Create the account
2. The first assistant — subscribe, teach, test
3. Configure an assistant — everything you can tune in the panel

Who sets it up

When you subscribe you choose: we install it (our team configures everything and tells you when it is live) or install at your own pace, in the panel, with this guide. Either way there is an activation fee, paid once — see Plans.

Need help

Write to us through the contact page or open a request under Support in the panel. We would rather answer than leave you guessing.