Phone answering

It answers the phone when nobody can: books and cancels appointments, takes messages, answers questions about your business, and puts the caller through to a person when needed. It speaks the caller's language.

Getting it running

Unlike the chat, the phone does not install itself — it needs a number, and a Portuguese number requires a registration with the regulator using company documents. After you buy a plan:

  1. You get a notice in the dashboard saying we are arranging the number.
  2. We handle the registration and configure the number.
  3. You get an email when it is answering. It usually takes a few working days.

Already have a number your customers know? Better still: ask your telephone provider to forward calls to the number we give you. Your customers keep dialling the number they always have, and the registration is no longer needed.

What it does

  • Answers questions from what you have taught it (hours, address, prices, conditions).
  • Books and cancels — always repeating the day, the time and the name back before saving.
  • Takes messages when it cannot answer, or when someone asks for a call back.
  • Puts the caller through as soon as they ask, or if it can tell they are unhappy. It does not try one more time first.

Bookings and messages appear in your dashboard. Nothing is left only in a recording.

Teaching it

Same as the chat: under What the assistant knows, paste your hours, address, prices and the questions you hear most. On the phone this matters even more — a caller cannot read your website while they talk.

One tip: write numbers the way they are said. "Two one zero, zero zero zero, zero zero" reads better aloud than "210 000 00".

Transferring to a person

Tell us which number transferred calls should go to. If you do not set one, the assistant takes a message instead of transferring — it never lets a call fall into silence.

Call recording

It is off. A recording is the caller's personal data, not yours, and in the EU it has to be announced at the start of the call. If you want it on, tell us and we will also agree how long recordings are kept.

Transcripts are always available in the dashboard, even with recording off.

Limits

Each plan includes a number of answered minutes per month, and a number of simultaneous calls.

  • At 80% you get an email.
  • At 100% the assistant stops answering and callers hear a polite message.

A call is never cut off mid-sentence because of the limit: if there are not enough minutes left for a useful conversation, the call is not answered at all.