Plans and payment

Prices without VAT

Every price on the site and in the panel is without VAT. VAT (23%) is added at payment and shown separately on the invoice.

What you pay at the start

• Activation fee, paid once per assistant, on any plan and any option: a person on our side checks the account, the number or the widget before the first call or conversation.
• Installation by our team, optional: we configure everything for you — instructions and manner, knowledge base, hours, transfers, the widget on your site — and tell you when it is live. If you would rather install at your own pace in the panel, you do not pay this part.

The current amounts are always at nexiagent.com/pricing.

The 14-day trial

The plan is charged 14 days after you subscribe. The start-up fees are paid at the start. The panel shows "trial until" the date; three days before you get a reminder email. You can cancel before that date from the panel and the plan is not charged.

Monthly or yearly

On the yearly plan you pay 10 months and use 12. The included usage (minutes or conversations) counts per month either way.

How to pay

Credit or debit card, through Stripe. You can enter the company's VAT number at payment so it appears on the invoice.

Changing plan

Under Billing in the panel: on an assistant you already have, each plan shows a Change to… button. The change applies immediately — the assistant gets the new allowance — and the difference for the current period is charged or credited on the next invoice.

If you paid through PayPal a direct change is not possible: cancel at the end of the period and subscribe to the new plan.

When the plan runs out

At 80% of usage you get an email. At 100% the assistant stops — callers hear a polite message, visitors see the chat is unavailable — and it resumes on its own when the period renews. To have it back now, move up a plan. There are never overage charges without warning.