Data and privacy

Where it lives

The application and the database are hosted at OVHcloud, in France. The artificial intelligence (NexiChat, built by us) runs on servers in the European Union. The full list of providers is in the Privacy Policy.

What is kept

• The conversations and calls the assistants handle, with what was said, so you can read them in the panel and follow up.
• The bookings, messages and contacts collected.
• The information you uploaded to teach the assistant.

Audio recordings of calls are off by default; transcripts are available. If you turn recording on, the assistant announces it at the start of the call.

Your rights and your customers' rights

We are the processor of the data your assistants handle. To export, correct or delete data — yours, or a customer of yours exercising a GDPR right — write to us through the contact page or open a request under Support. We answer within the legal deadline. We sign a data-processing agreement if you need one.

For how long

While the account is active. After closure we delete or anonymise, except where the law requires retention (invoices are kept for the period tax law demands).